Terms of Service

Effective Date: January 2025 | Last Updated: January 2025

Please read these Terms of Service carefully before using our website or placing an order. By accessing https://moon-lamps.co.uk or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our website.

These terms apply to all visitors, customers, and anyone else who accesses or uses our website.

1. About Us

Moon Lamps Co UK (“we”, “us”, “our”) operates the website https://moon-lamps.co.uk. We are a UK-based online retailer specialising in 3D moon lamps and lunar lighting gifts.

Email: support@moon-lamps.co.uk

Phone: +44 7351 660906

Address: Unit 1 Sky View Tower, 8 High Street, London, E15 2GR, United Kingdom

2. Eligibility

By using our website, you confirm that:

● You are at least 18 years of age

● You are legally capable of entering into a binding contract

● The information you provide to us is accurate, complete, and up to date

We reserve the right to refuse service to anyone who does not meet these requirements.

3. Products & Availability

We take care to ensure all product listings are accurate and up to date. However:

● Product images are for illustrative purposes only. Minor variations in colour, texture, or finish may occur due to screen settings and the nature of 3D-printed materials

● We reserve the right to withdraw, modify, or discontinue any product at any time without prior notice

● If a product becomes unavailable after your order is placed, we will contact you promptly to offer a suitable alternative or a full refund

● We reserve the right to correct any pricing errors, product descriptions, or inaccuracies on our website at any time

4. Placing an Order

When you place an order with us, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.

By placing an order, you confirm that:

● All information provided — including your name, address, and payment details — is accurate and complete

● You are authorised to use the payment method provided

● You accept responsibility for any charges resulting from incorrect information submitted at checkout

We will send you an order confirmation email once your order has been received. This does not constitute acceptance of your order — acceptance occurs when your order is despatched.

5. Pricing & Payment

All prices on our website are displayed in British Pounds (£) and include UK VAT where applicable.

We accept the following payment methods:

● Credit and debit cards

● PayPal

● Other methods shown at checkout

Payment is taken at the time your order is placed. We reserve the right to cancel any order where payment cannot be verified, where a pricing error has occurred, or where we suspect fraudulent activity. In such cases, a full refund will be issued promptly.

6. Your Right to Cancel (UK Consumer Rights)

As a consumer in the United Kingdom, you are entitled to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013, without giving any reason.

To cancel your order:

● Notify us within 14 days of receiving your goods by emailing support@moon-lamps.co.uk

● Return the item in its original, unused, and undamaged condition within 14 days of notifying us

● Return postage costs are your responsibility unless the item is faulty or incorrectly sent

● We will process your refund — including the original standard delivery cost — within 14 days of receiving your returned item

7. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery at support@moon-lamps.co.uk with your order number and photographs where possible.

We will arrange one of the following at no extra cost to you:

● A free replacement sent as quickly as possible

● A full refund to your original payment method

Your statutory rights as a UK consumer are not affected by anything in these Terms.

8. Shipping

All orders are subject to our Shipping Policy, which forms part of these Terms of Service. Please review our full Shipping Policy on our website for details on delivery times, tracking, and international orders.

9. Accounts

If you create an account on our website, you are responsible for:

● Keeping your login credentials confidential

● All activity that occurs under your account

● Notifying us immediately if you suspect any unauthorised access to your account at support@moon-lamps.co.uk

You must not use a username that is offensive, misleading, or infringes on any third party’s rights. We reserve the right to suspend or terminate accounts that violate these Terms.

10. Intellectual Property

All content on https://moon-lamps.co.uk — including but not limited to text, images, logos, product designs, and graphics — is the property of Moon Lamps Co UK or its licensors and is protected under UK copyright law.

You may not reproduce, distribute, republish, or use any content from our website for commercial purposes without our prior written consent.

11. Copyright Infringement

We take intellectual property rights seriously. If you believe that any content on our website infringes your copyright, please contact us at support@moon-lamps.co.uk with the subject line “Copyright Infringement” and include:

● A description of the copyrighted work you believe has been infringed

● The URL where the infringing content appears on our website

● Your contact details

● A statement that you have a good faith belief the use is not authorised

● A statement that the information you have provided is accurate

We will investigate all legitimate claims and respond accordingly.

12. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly encourage you to read the terms and privacy policies of any external site you visit.

13. Promotions & Competitions

From time to time, we may run promotions, competitions, or special offers on our website or social media channels. These may be subject to their own specific terms and conditions, which will be published at the time of the promotion. In the event of any conflict between promotional terms and these Terms of Service, the promotional terms will take precedence.

14. Limitation of Liability

To the fullest extent permitted by UK law, Moon Lamps Co UK shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products.

Nothing in these Terms limits or excludes our liability for:

● Death or personal injury caused by our negligence

● Fraud or fraudulent misrepresentation

● Any liability that cannot be excluded under UK consumer law

15. Disclaimer

Our website and its content are provided on an “as available” basis. While we make every effort to ensure accuracy, we do not warrant that the website will always be available, error-free, or free from viruses or harmful components. We recommend using up-to-date antivirus software when browsing the internet.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. If changes are significant, we will notify you by email or by placing a prominent notice on our website.

Your continued use of our website after any changes take effect constitutes your acceptance of the revised Terms.

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