Privacy Policy

Effective Date: January 2025   |   Last Updated: January 2025

Welcome to Moon Lamps Co UK. We respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains everything you need to know in plain, straightforward language.

By using our website at https://moon-lamps.co.uk, you agree to the practices described in this policy.

What Information We Collect

We collect two types of information when you use our website:

Personal Data

Information you provide directly to us, which may include:

●      Full name

●      Email address

●      Phone number

●      Delivery address (street, city, postcode, country)

Usage Data

Information collected automatically when you browse our site, including:

●      IP address

●      Browser type and version

●      Pages visited and time spent on each page

●      Device identifiers and diagnostic data

How We Use Your Information

We use the information we collect for the following purposes:

●      To process and fulfil your orders

●      To communicate with you about your order, including shipping updates

●      To provide customer support

●      To send you promotional emails and special offers — only if you have opted in (you can unsubscribe at any time)

●      To improve our website experience based on how visitors use it

●      To detect and prevent fraud or technical issues

●      To comply with our legal obligations

Cookies

We use cookies — small text files stored on your device — to help our website function and to improve your experience.

The types of cookies we use:

●      Session Cookies — essential for the website and checkout to work correctly

●      Preference Cookies — to remember your settings and preferences

●      Security Cookies — to keep your account and data safe

●      Analytics Cookies — to understand how visitors use our site

You can instruct your browser to refuse all cookies or to alert you when cookies are being set. Please be aware that disabling certain cookies may affect how some parts of our website function.

Legal Basis for Processing Your Data (GDPR)

We process your personal data on the following legal grounds:

●      Contract performance — to process your order and deliver your products

●      Legitimate interests — to improve our service and prevent fraud

●      Consent — for marketing communications, which you can withdraw at any time

●      Legal obligation — to comply with applicable laws and regulations

Who We Share Your Data With

We do not sell your personal data to anyone. We may share your information only with trusted third-party service providers who help us operate our business. These include:

●      Shipping and courier partners — to deliver your order

●      Payment processors — to handle transactions securely

●      Analytics providers — to help us understand website performance

●      Email marketing platforms — to send order confirmations and newsletters

All third parties are contractually required to handle your data securely and in accordance with applicable data protection law. They may only use your data for the specific purpose for which it was shared.

Payment Processing

We do not store or have access to your full payment card details. All payment information is handled directly and securely by our third-party payment processors, who comply with PCI-DSS security standards.

Our current payment processors are:

●      Stripe — Privacy Policy: https://stripe.com/gb/privacy

●      PayPal — Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Analytics

We use Google Analytics to monitor and analyse traffic on our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to arriving.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

For more information on Google’s privacy practices, visit: https://policies.google.com/privacy

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. In general:

●      Order and customer data is retained for 6 years in line with UK financial record-keeping requirements

●      Usage and analytics data is typically retained for a shorter period

●      Marketing data is retained until you unsubscribe or request deletion

International Data Transfers

Your personal data may be processed or stored outside of the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Children’s Privacy

Our website and services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us immediately at support@moon-lamps.co.uk and we will promptly delete it.

Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

●      Right to access — request a copy of the data we hold about you

●      Right to rectification — ask us to correct inaccurate or incomplete data

●      Right to erasure — request that we delete your personal data

●      Right to restriction — ask us to limit how we process your data

●      Right to data portability — receive your data in a structured, commonly used format

●      Right to object — object to us processing your data for direct marketing

●      Right to withdraw consent — withdraw any consent you have previously given at any time

To exercise any of these rights, please contact us at support@moon-lamps.co.uk. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. Where changes are significant, we will notify you by email or by placing a notice on our website.

We encourage you to review this policy periodically.

Contact Us

Email: support@moon-lamps.co.uk

Phone: +44 7351 660906

Address: Unit 1 Sky View Tower, 8 High Street, London, E15 2GR, United Kingdom

We aim to respond to all enquiries within 24 hours.